Terms & Conditions



Fusion Furniture uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Fusion Furniture or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorized third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fusion Furniture.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Cyber Security Policy

Payments to and from firms are being targeted by cyber-criminals. If you intend to remit monies by Electronic Funds transfer or otherwise deposit money to our Trust account, we invite you to call our office on 1800 942 942 to confirm bank details verbally prior to remitting any funds. The bank account details we provide to you will not change. We will never send an email, SMS or telephone you to advise you of a change of bank account. We will never ask you to call an alternative telephone number, other than the main office number to verify bank account details. Should you receive an email, SMS, telephone call or other communication requesting a change of bank account for EFT remittance, please disregard it and contact us immediately on 1800 942 942.


All orders for the sale of goods are accepted and goods and services as listed on any invoice are subject to the following terms and conditions only.

1. Parties

1.1 The SUPPLIER is AMS GROUP 1 PTY LTD – ACN 131 138 335 and AMS GROUP 2 PTY LTD – ACN 128 918 016 (“the SUPPLIER”).

1.2 The CUSTOMER is the party referred to as (the “CUSTOMER”).

1.3 The Agreement is between the SUPPLIER and the CUSTOMER.

1.4 The SUPPLIER has agreed to supply goods and services and the CUSTOMER has agreed to buy goods and services on the terms and conditions set out in this agreement. No term or condition contained in the CUSTOMER’S acceptance of the order or any other document purporting to relate to this agreement or any representations made by the SUPPLIER shall add to, amend or delete these terms and conditions or any of them unless expressly agreed to in writing by the SUPPLIER.

2. Prices

2.1 All transactions are displayed and processed in AUD and include GST.

2.2 Prices are subject to variation without notice and goods and services will be invoiced at prices current at the time of their provision unless otherwise agreed in writing.

2.3 Sales tax and other taxes or duty on or in respect of goods sold by the SUPPLIER imposed by any State or Federal Government shall be payable by the CUSTOMER but if those taxes or duties by law are or become payable by the SUPPLIER the prices in respect of the goods shall be increased by the amount necessary to ensure the net amount received by the SUPPLIER is as if those taxes or duties were not payable.

3. Payment

All orders placed online at fusionoffficefurniture.com.au must be paid for in full at the time of placing the order. Accepted credit cards for online payments include MasterCard, Visa and American Express with no fee.

3.1 On acceptance of a manual order or quotation payment is required in full by the CUSTOMER if the order value is less than $10,000. Orders for between $10,000 – $30,000 require a 50% deposit with order placement and the balance required on delivery. Orders of $30,000 and above require a 50% deposit with order placement, 30% payment prior to shipping and the remaining 20% once the order is complete. It is the client’s responsibility to confirm all measurements, colours and configurations on quoted items before authorising an official order.

3.2 The SUPPLIER is not required to deliver the goods or make them available for collection until the CUSTOMER has paid for them.

4. Interest on late payments

4.1 Without prejudice to any other right or remedy, interest is payable on any payment referred to in clause 3.1 or 3.2 from the day after the specified date for payment.

4.2 Interest runs on a daily basis on the amount outstanding from time to time at the rate of twelve per cent (12%) per annum; and

4.3 The SUPPLIER may recover the price of the goods together with all interest forthwith from the CUSTOMER as a liquidated debt in a court or tribunal of competent jurisdiction irrespective of any claim that the CUSTOMER may have against the SUPPLIER for anything or matter related to the goods or services provided pursuant to this Agreement.

5. Delivery

5.1 Free delivery is available in NSW Metropolitan areas only, to a loading dock or kerbside. This does not include assembly, rubbish removal or delivery above the ground floor. Delivery and/or Assembly fees are based on the number of items, destination and ease of delivery. Delivery and assembly/rubbish removal will be priced on application.

The CUSTOMER acknowledges:

5.2 The expected lead time is an estimate only and is subject to stock availability.

5.3 The SUPPLIER is not responsible to the CUSTOMER or any person claiming through the CUSTOMER for any loss or damage caused to the CUSTOMER for non-delivery of the goods and services by the time frame referred to in the quote and does not entitle the CUSTOMER to cancel the Agreement.

5.4 Delivery does not include assembly, rubbish removal or delivery above the ground floor. Contact Fusion Furniture for a quotation.

5.5 Any date or time quoted for delivery is an estimate only and the SUPPLIER shall endeavour to effect delivery at the time or times required by the CUSTOMER but failure to do so shall not confer any right of cancellation or refusal of delivery on the CUSTOMER or render the SUPPLIER liable for any loss or damage directly or indirectly sustained by the CUSTOMER as a result thereof.

5.6 The CUSTOMER shall examine the goods immediately after delivery and the SUPPLIER shall not be liable for any misdelivery, shortage or defect or damage unless the SUPPLIER receives details in writing within (10) days of the date of delivery of the goods.

5.7 If the CUSTOMER is unable or unwilling to accept physical delivery of the goods when the goods are ready for delivery or if the CUSTOMER requests a delay in delivery, then the SUPPLIER shall be entitled to:-

5.8.1 Send an invoice to the CUSTOMER on the date that the goods are ready for delivery. The SUPPLIER can at its discretion invoice either the whole or part of the order.

5.8.1 Charge a fee for any delay experienced or for the storage of goods.

5.8.2 Arrange for the storage of the goods at the risk and cost of the CUSTOMER including all transportation, storage and other consequential costs.

6. Cancellation

6.1 The SUPPLIER requires a minimum 50% non-refundable deposit with all orders above $10,000.

6.2 Any orders that contain custom made-to-order products cannot be cancelled after 48 hours from the time of placing the order.

6.3 No cancellation fee applies to ‘stocked’ products if the order is cancelled within 24 hours of the confirmed dispatch date.

6.4 Orders containing only stocked product can be returned to the SUPPLIER within 30 days of the delivery date but will incur a 30% restocking fee.

6.4.1The credit will not be applied to the CUSTOMER until the product has been inspected by the SUPPLIER.

6.4.2 The product must be returned unassembled, undamaged and in its original packaging.

6.4.3 All freight costs involved in the return of the goods must be paid for by the CUSTOMER. A copy of the invoice evidencing the sale is to be included with the goods. Please contact the SUPPLIER if you require assistance in arranging the return of the goods.

7. Retention Of Title

7.1 Possession of the goods shall pass to the CUSTOMER at the time of delivery. Notwithstanding the above, title and ownership of the goods shall only pass to the CUSTOMER when the CUSTOMER has paid the SUPPLIER all that is owing to the SUPPLIER in respect of the goods. Until such payment is made, the CUSTOMER holds the goods as bailee for and on behalf of the SUPPLIER.

7.2 If the Customer fails to pay for the goods on time, such event shall entitle the SUPPLIER, its servants or agents to retake possession of the goods and for that purpose, the SUPPLIER shall be entitled to enter upon the CUSTOMER’S premises without being liable for trespass. The CUSTOMER shall nevertheless be liable for any and all amounts still due to the SUPPLIER by the CUSTOMER less the value of the goods that the SUPPLIER attributes to the goods at the time of such repossession. The SUPPLIER’S determination of the value of the goods at that time shall be prima facie evidence of the fair market value of the goods at that time.

7.3 Until the goods are paid for in full, the CUSTOMER shall;

7.3.1 keep the goods on behalf of the SUPPLIER fully insured against loss; damage and destruction;

7.3.2 keep the goods clearly identifiable; and

7.3.3 not grant any charge or mortgage over the goods or otherwise encumber the goods.
If the CUSTOMER sells the goods for which it has not made the payment, it does so as the SUPPLIER’S agent and the proceeds of the sale are held by the CUSTOMER on trust for the SUPPLIER and the CUSTOMER will hold them in a separate account pending its accounting to the SUPPLIER. The SUPPLIER must notify any financier or a third party in favour of whom it grants a charge over the assets of its business that all of the SUPPLIER’S goods which have not been paid for by it do not constitute the CUSTOMER’S property. Such financier or the third party will be deemed to be subject to the SUPPLIER’S retention of title until the SUPPLIER’S goods are paid for in full.

8. Warranty

8.1 All items carry a warranty of at least 12 months and must be returned to the store for a claim. The length of the term of the warranty should be used as an indication as to the commercial quality of the product. No warranty period applies to Fusion Furniture clearance items.

8.2 Warranty term commences from the purchase date.

8.3 Warranty is offered on a Single Shift basis in commercial applications. ‘Single Shift’ means the use of the product for up to 40 hours per week as a part of a single shift in the CUSTOMER’S business. Examples of Non-commercial applications are aged care, hospitality and education facilities.

8.4 Warranty is offered on the basis that the warranted product is used only for the purpose for which it was designed and intended.

8.5 Warranty covers defects in material and workmanship. Normal wear and tear, natural variations in veneers, timber, fabric and leather are not considered defects.

Warranty does not apply to:

8.6.1 any abnormal wear and tear;

8.6.2 damage caused by accident, neglect, misuse, improper operation or improper installation carried out by others without Fusion Furnitures supervision;

8.6.3 electrical and electronic components of any Products supplied. These are excluded from the operation of this Warranty;

8.6.4 house fabrics or other textile components incorporated into Fusion Furniture products;

8.6.5 finishes including laminates, fabrics, veneers and other finishes supplied to Fusion Furniture by other manufacturers or suppliers. These may be warranted by the original manufacturer and where the terms of the original manufacturer’s warranty permit, that warranty will be assigned to the original purchaser by Fusion Furniture.

8.6.6 Castors fitted to chairs or mobile furniture items are classed as a moving wearing part so they are covered for 5 months from the purchase date only.

8.7 During the warranty period, all disassembly, reconfiguration, assembly or any other work or repair to Fusion Furniture products must be carried out by an authorised Fusion Furniture representative or under Fusion Furniture supervision. If any person other than an authorised Fusion Furniture representative carries out any work, the warranty is deemed void.

8.8 If a product is believed to be defective, written notice of the defect must be given to Fusion Furniture within the Warranty Period and the product must be returned by the original Client at its cost to Fusion Furniture’s headquarters at 13 Distribution Place, Seven Hills NSW for inspection by Fusion Furniture UNLESS otherwise noted in a purchase contract with the client.

8.9 Fusion Furniture undertakes to repair or replace (at its option), any component of your new workstation, storage, or furniture found to be faulty in material or workmanship within the Warranty Period. If Fusion Furniture’s inspection finds fault in material or workmanship, work will be carried out no cost.

8.10 All freight costs involved in the return of the goods must be paid for by the client. A copy of the invoice evidencing the sale is to be included with the goods. Please contact the SUPPLIER if you require assistance in arranging the return of the goods.